Last updated: 11 November 2026
This Privacy Policy explains how Zeenat Jewellers (“we”, “us”), Al-Fazal Market, Shop 1, Block 12-13, Al-Madina Road, Main Bazar, Sector B-1, Township, Lahore 54770, Pakistan, collects, uses and protects your personal information when you visit our website, order from us, contact us on WhatsApp or phone, or visit our showroom.
1. Information we collect
- Information you give us: your name, phone/WhatsApp number, email address, billing and delivery address, ring/bangle sizes, design references and photos you share for custom orders, and messages you send us.
- Order information: products ordered, order value, payment status and delivery details. We do not store full card numbers; card payments are processed by our payment provider.
- Information collected automatically: IP address, browser and device type, pages visited and referring website, collected through cookies and similar technologies.
2. How we use your information
- To process, make, ship and support your order, including custom and made-to-order pieces.
- To contact you about your order by phone, WhatsApp, SMS or email.
- To arrange insured shipping and customs clearance for international orders.
- To send newsletters and offers, only if you have subscribed. You can unsubscribe at any time.
- To prevent fraud, keep records required by law and improve our website.
3. Sharing your information
We do not sell your personal information. We share it only with:
- courier and insurance partners, to deliver your order;
- payment processors and banks, to process payments;
- website hosting, email and analytics providers who process data on our behalf;
- government or law-enforcement authorities where the law requires it.
International deliveries require your name, address and phone number to be shared with the courier and customs authorities in the destination country.
4. Cookies
We use essential cookies to run the shopping cart and checkout, and analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; some features, such as the cart, may not work without them.
5. WhatsApp
If you contact us on WhatsApp, your messages are also handled by WhatsApp (Meta) under its own privacy policy. Please do not send card numbers or passwords over WhatsApp.
6. How long we keep information
We keep order and invoice records for as long as required for tax and accounting purposes, and buy-back records for as long as the piece is covered by our buy-back policy. Marketing data is kept until you unsubscribe.
7. Security
Our website uses an encrypted (HTTPS) connection. Access to customer information is limited to staff who need it to fulfil orders.
8. Your rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you marketing, by contacting us using the details below. Customers in the UK, EU and other regions may have additional rights under their local data-protection laws, and we will honour those requests.
9. Children
Our website is not directed at children under 18, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
11. Contact us
Zeenat Jewellers, Al-Fazal Market, Shop 1, Block 12-13, Al-Madina Road, Main Bazar, Sector B-1, Township, Lahore 54770, Pakistan
Phone: (042) 35111211
WhatsApp: +92 321 6572800
Email: xubair204@gmail.com